ColourHaus Decorating Ltd ("we", "us", "our"), trading as ColourHaus, is committed to protecting your personal data. This policy explains how we collect, use and safeguard your information when you use our website or contact us about our services.
We are registered in England and Wales (Company No. 14914535) and act as the data controller for information collected through this website. Our VAT number is 454 3373 91.
1. What Information We Collect
We may collect the following personal information:
- Contact details: your name, phone number, and email address when you submit an enquiry or consultation request.
- Project information: details about your property and the work you are enquiring about, your postcode and the service you are interested in.
- How you found us: if you choose to answer "How did you hear about us?", your answer. Our enquiry forms also send us the page you used, the website you came from (for example google.com) and, if the link you followed had them, its campaign tags (utm_source, utm_medium, utm_campaign) or Google Ads click ID (gclid). We use this only to understand which of our listings and adverts bring enquiries. It is read from the web address when you send the form; nothing is stored on your device.
- Communications: records of any correspondence between you and us.
- Technical data: when you visit the site, our hosting provider automatically processes your IP address and basic request details (such as browser type and the page requested) in server logs, so the site can be delivered and kept secure. We do not use analytics or tracking tools.
We do not collect payment card information through this website. All payment processing, where applicable, is handled by authorised third-party providers.
2. How We Use Your Information
We use your personal data to:
- Respond to your enquiry and arrange a free consultation.
- Provide quotations and carry out the services you have requested.
- Send you relevant follow-up communications about your enquiry or project.
- Keep our website working and secure.
- Comply with legal and regulatory obligations.
We will only contact you about future services or promotions if you have given us permission to do so, or where we have a legitimate interest in doing so based on a prior business relationship.
3. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract performance: to fulfil our obligations when you engage our services.
- Legitimate interests: to manage enquiries and improve our business, provided this does not override your rights.
- Consent: where you have explicitly agreed to receive marketing communications.
- Legal obligation: where processing is required by law.
4. How We Share Your Information
We do not sell, rent, or trade your personal data. We may share your information with:
- Service providers: third-party companies who help us run our website or our business, for example Web3Forms, which processes our enquiry forms and emails them to us, and our website hosting provider, Vercel. They act on our instructions and are bound by confidentiality obligations.
- Transfers outside the UK: some of these providers, including Vercel, are based in or use servers in other countries such as the United States. Where your data leaves the UK, we rely on the safeguards UK data protection law provides, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum. Contact us if you would like more detail.
- Finance providers: where you apply for 0% finance through Kanda Finance, your data will be shared with them subject to their own privacy policy.
- Legal and regulatory bodies: where required by law or to protect our legal rights.
5. How Long We Keep Your Data
We retain customer and enquiry records for up to 7 years from the date of your last contact with us, in line with UK tax and accounting requirements. Marketing preferences are reviewed annually.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data, subject to legal obligations.
- Object to or restrict certain types of processing.
- Data portability (where processing is based on consent or contract).
- Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at info@colourhaus.co.uk or write to us at Unit 9 Taverners Walk, Sheepscar, Leeds, LS7 1AH.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.
7. Cookies
Our own website does not set cookies. The Google map on our homepage and contact page only loads if you click "Show map"; once loaded, it may set cookies controlled by Google. For details and how to manage them, please see our Cookie Policy.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.
10. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available at this address. Material changes will be communicated where we hold your contact details.
11. Contact Us
For any questions about this policy or how we handle your data:
- Email: info@colourhaus.co.uk
- Phone: 07977 189905
- Post: ColourHaus Decorating Ltd, Unit 9 Taverners Walk, Sheepscar, Leeds LS7 1AH